Robert Cowes President and CEO Robert is an accomplished entrepreneur with expertise in product management, design, and the execution of lead generation programs, branding, interactive marketing, and account service. He is a HUGE sports fan and played baseball for the minor leagues before becoming an accomplished entrepreneur our co-founder.
Tanner Ross VP of Client Services Tanner is the SmartTouch® digital wiz and has mastered the ins and outs of SEO, SEM, Social Media marketing, Analytic Integrations, and third party media placements. From intern to VP, Tanner, in the words of Robert, is one of our most valuable players. And in the words of everyone else in the office, loves digital marketing and energy drinks a little too much.
Stephanie Short Financial Operations Manager Stephanie joined SmartTouch® in 2016 and has talked her way up into the leadership team… Just kidding, she is a talker, but we love it! She graduated from UT with a BA in English, has been an Alpha Xi Delta national volunteer for 20+ years, and is a proud mother of 2 boys, Chase and Jack. Stephanie has been a huge part of restructuring the SmartTouch® team and business. What more can we say? A lot, actually! But we’ll end with her uncanny people skills, entrepreneurship, and love for trashy historical romance novels.
Letitia Gutierrez Social Media Manager Letitia enjoyed getting her International Business degree at St. Edward’s University so much she went on to get an MBA in Digital Media Management there as well. She brings years of varied professional experiences to SmartTouch®, including social media content creation and advertising for home builders across the country as well as digital marketing analytics for political campaigns in both the United States and Mexico. When she's not doing a deep dive into numbers and strategy for her clients, Letitia enjoys curling up with her cats and a good book, listening to music, working through her Netflix library, and searching for her next culinary adventure!
Rebecca Eddleman Content Marketing Manager Rebecca graduated from St. Edward’s University with a BA in English Literature, a specialization in creative writing, and a minor in Writing and Rhetoric. With a mouthful of a degree like that, it only makes sense that she’s a jack of all trades for SmartTouch® as well. Her favorite app is Merriam-Webster, and she’ll talk Austen with you any day (yes, Austen with an “e!”) ... but then you probably won’t get any work done.
Keenan Burke-Pitts SEO Specialist Keenan graduated from Wentworth Institute of Technology with a BS in Business Management and a concentration in Technology Management. He brings SEO and Data Analytics skills to the SmartTouch® team and is focused on keeping clients informed about strategic opportunities for growth in organic traffic. He came to Austin to join the team at SmartTouch® and the apprenticeship program at Digital Creative Institute. You can catch him shooting hoops in the old man bball leagues, getting wrapped up into a pretzel at jiu-jitsu class, or getting his yoga flow on in his free time.
Leslie Roach SEM Specialist Leslie has a black belt in search engine marketing (as well as an actual black belt in Taekwondo). She graduated from Texas State University with a BS in Business Marketing and loves synthesizing marketing data and analyzing business trends. Aside from her many marketing and literal kick-butt talents, she’s played the violin for 10 years, loves playing pool, video games, rock climbing, and all things outdoorsy. Basically, she likes to show us up at company events.
Emil Zawatski Account Executive Emil hails from the University of Texas in Austin and started at SmartTouch Interactive as an Account Coordinator. He enjoys hip-hop culture, hates the length of baseball seasons, and remains loyal to his home town, San Antonio, and the San Antonio Spurs.
Haley Thompson Account Executive Since recently graduating from The University of Texas, Haley has found new hobbies other than studying until 3am. When she isn't juggling the day to day responsibilities in the work world, she enjoys singing, playing guitar and finding new Austin restaurants to try out. She can also find a Family Guy reference for every real life situation, which is a real skill.
Kelly! Dugas Account Coordinator Yes, Kelly with an exclamation point! That's how passionate of a person and marketer she is. Originally from Louisiana, Kelly has 10+ years of Customer Service, 4 years in Marketing, and 6 years in Management--making her the perfect person to have on our Account Services team. She loves working with clients and strategizing to help them reach their goals. She also hosts some pretty awesome themed parties with delicious themed treats. This year's Halloween party is at your place, Kelly!
Devone Torrence Smart Desk Manager Devone has an eclectic background in the customer service, care, and support industry. He’s kept clients and customers happy throughout a career in the Healthcare Industry, first as a Customer Service Rep and then as Software Support, and in the Service Industry as a Sous Chef whipping up delicious dishes for 3 years. Our talented and personable Smart Desk Manager handles all support issues quickly and competently to make sure clients continue to generate and nurture leads with NexGen!
Chastity Turner CRM Support Specialist Chastity is an amazing service-excellence focused CRM Support Specialist with 20 plus years of Customer Service and Technical Support experience, making her a great addition to the SmartTouch® team and top-tier support for our clients. She is also a proud mother of 5 and has the cutest 4-year old granddaughter.
Tammy Arishenkoff Product Management Consultant Tammy has worked in real estate sales & marketing, technology and software product management for 20+ years. If you need someone with the experience to expertly manage a technology team's efforts around implementation and customer support, she's your woman! Tammy also has an obsession with buying toques and Apple products.
Albert Castillo Product Management Consultant Albert is our fabulous Director of Technology, aka our Director of Email Infrastructure, Web Services, and Hosting. He has almost 2 decades of experience in the development field and is part of the Texas V Club (Albert really likes his Cadillacs).
Leads + CRM + Marketing Automation = More Sales
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