SmartTouch® Interactive is the only marketing agency focused on home builders and real estate developers to offer: proven marketing and lead generation programs; a superior lead nurturing CRM and Marketing Automation platform and the industry’s only Mobile CRM App, SmartTouch® NexGen; and a cutting-edge homebuyer geofencing solution, SmartTouch® Geo, all driven by an award-winning team of innovative marketing professionals.

Why We're Different

Meet The Team

Leadership Team

Robert Cowes
President and CEO
A recognized real estate and home builder marketing expert, business owner and speaker, Robert Cowes III is President and CEO of SmartTouch® Interactive. Originally from Panama, Robert is a former college and semi-pro baseball player turned real estate lead gen marketer. As an entrepreneur and 20-year marketing veteran, he has founded multiple companies, including SmartTouch® Interactive and collaborated with numerous businesses across Texas, the U.S. and his native Panama to stimulate economic development in the home building and real estate development industries. Through his decades of leadership experience, he has developed award-winning software solutions, including SmartTouch® NexGen CRM and Marketing Automation, and grown the SmartTouch team of award-winning real estate marketing experts to become a highly sought after home builder and real estate developer marketing agency. In less than a decade, SmartTouch®’s lead generation programs generated over 2 million leads and nurtured over 250,000 prospects that led to over 2 billion in sales.
Tanner Ross
Vice President of Marketing Services
Tanner is the SmartTouch® digital wiz and has mastered the ins and outs of SEO, SEM, Social Media marketing, Analytic Integrations, and third party media placements. From intern to VP, Tanner, in the words of Robert, is one of our most valuable players. And in the words of everyone else in the office, loves digital marketing and energy drinks a little too much.
Aaron Fichera
Director of Operations
Just call him the professor! Aaron is a former school teacher and college professor, turned operational manager extraordinaire. A graduate of the University of North Texas with an M.A. in Social and Economic History, Aaron specialized in examining marketing and advertising trends in the food industries during the post-Civil Rights-era. A soccer fan through and through, Aaron is a supporter of the Arsenal F.C. and Austin's new franchise, Austin F.C.
Laurie Chen
Director of Financial Operations
A certified accountant and entrepreneur, Laurie has been helping business owners and startup founders increase profitability and think strategically about their financial growth for years. Starting out in public accounting, Laurie expanded into new industries and now has deep experience in marketing, advertising, software, and education tech, among others. Her passion for enabling data-driven decision-making and making a positive social impact in the world makes her an asset to any organization.
Digital Marketing Services
Account Services
Lead Nurturing CRM & Product Support
Technical Services
Accounting & Admin
Creative Services
Eric Sims
SEO Specialist
Maddie Suhling
SEM Specialist
Kelly! Dugas
Account Executive
Michelle Kana
Account Executive
Sarah Callaway
Account Executive
Devone Torrence
Smart Desk Manager
Emil Zawatski
Digital Marketing & Technology Support Analyst
Ayush Mittal
Manager of Web Development
Steven Crocker
Sr. Web Developer
Melanie Townsend
Sales Coordinator
Bruno Sanchez
Sr. Art Director
Dianne Olson
Sr. Marcom Writer and PR Specialist
Henry Medrano
Creative Director
Leisha Richardson
Sr. Marcom Writer and PR Specialist
Renee Yap
Art Director
Shawn Ng
Creative Director
Eric Sims
SEO Specialist
Native Houstonian, Eric graduated from University of Houston with a degree in Digital Media, and has been in the SEO and the Digital Marketing industry for 4 years. He loves the challenge it presents every day, almost as much as all the Houston sports teams he grew up cheering for. When he is not working he likes to travel, be outdoors, enjoy video games, movies, live music, and is excited to live in Austin and explore the city!
Maddie Suhling
SEM Specialist
Our resident pop culture expert and Hardcore Swiftie (a.k.a. Taylor Swift fan), Maddie graduated Summa Cum Laude from Texas A&M University with a degree in Telecommunications Media Studies and an English Minor. Having previously worked in the entertainment marketing industry, she keeps us all informed of the latest trends. A self-defined cat lady, in her free time she loves to bake, watch baking shows, and hang out with her adorable cats, Ragamuffin and Bella.
Kelly! Dugas
Account Executive
Yes, Kelly with an exclamation point! That's how passionate of a person and marketer she is. Originally from Louisiana, Kelly has 10+ years of Customer Service, 4 years in Marketing, and 6 years in Management--making her the perfect person to have on our Account Services team. She loves working with clients and strategizing to help them reach their goals. She also hosts some pretty awesome themed parties with delicious themed treats. This year's Halloween party is at your place, Kelly!
Michelle Kana
Account Executive
Say hello to Michelle! Our resident Spotify playlist guru with 5 years of customer service experience, and she was the 3rd Top Sales Specialist in the state in her last role. She is a recent graduate from UT Austin with a BS in Advertising and a Business Foundations Certificate from the McCombs School of Business. She is ready to take the real estate marketing industry by the horns, so to speak, and assist clients in creating tactical lead gen campaigns that connect buyers with the home of their dreams.
Sarah Callaway
Account Executive
Digital marketing is her passion and having graduated Texas A&M with a B.S in Visualization and a Minor in Psychology, Sarah knows just what you’re thinking. She previously worked in the entertainment marketing industry and Sarah’s claim to fame is that she is an accidental amateur/professional VR gamer. When she’s not working, you can find her outside hiking with her huskies, obstacle racing, or listening to her favorite tunes.
Devone Torrence
Smart Desk Manager
Devone has an eclectic background in the customer service, care, and support industry. He’s kept clients and customers happy throughout a career in the Healthcare Industry, first as a Customer Service Rep and then as Software Support, and in the Service Industry as a Sous Chef whipping up delicious dishes for 3 years. Our talented and personable Smart Desk Manager handles all support issues quickly and competently to make sure clients continue to generate and nurture leads with NexGen!
Emil Zawatski
Digital Marketing & Technology Support Analyst
Emil hails from the University of Texas in Austin and started at SmartTouch Interactive as an Account Coordinator. He enjoys hip-hop culture, hates the length of baseball seasons, and remains loyal to his home town, San Antonio, and the San Antonio Spurs.
Steven Crocker
Sr. Web Developer
When you build your first website at 14, you’re definitely a Web developer at heart. Steven got his start writing video games and development tools in qBasic at the age of 13 and has spent the last 18 years perfecting his craft. He’s a wizard at Web development, but also a DJ and lover of electronic music, festivals, and dance culture. When he is not designing websites or making music, he spends time hiking, biking and kayaking. He’s also the proud Cat Dad to Luna.
Melanie Townsend
Sales Coordinator
What does a newly published author, a rancher and former Austinite have in common? Melanie! Our sales coordinator has worked for a long list of builders and developers in Central Texas for the past 15 years and even worked with SmartTouch as a client. When she’s not busy running point for sales, she enjoys life on her family ranch now a bed breakfast retreat, driving her John Deere, snapping photos and gathering 'round bonfires in the country.

Our team is an extension of our client’s team because our results are their results.  From technical gurus to specialists and senior level experts in our fields, we are all passionate about real estate marketing.

IF YOU ARE LOOKING FOR A GREAT OPPORTUNITY, EXPLORE OUR CAREERS PAGE TODAY!